Comprehensive Shopping Centre Review & Report (from your customers point of view!)

Maximise your shopping center's potential with a full review of customer interactions and experience. Our expert team will evaluate sales, design, atmosphere, signage, marketing, and more to identify areas for improvement and increase sales, attract new customers, and improve customer retention. We will give you fresh view over your property and provide you with ideas to improve foot traffic, customer attraction, identify weak points and any barriers to buying.

Choose from three tailored options:

1. Predesign Review & Report - Ideal for new centre designs, this review provides insight on optimal design for sales, leasing, design, and tenant performance.
2. Pre-Purchase Review Report - For those looking to purchase a centre? our report provides an in-depth analysis of strengths and areas for improvement before making a decision. We wil review, consult and showcase opporunities within the asset. 
3. Customer Experience Asset Review Report - For existing centres, our review covers all aspects of the shopping experience, including property review, tenant, design, and customer interviews, and actionable recommendations.

All areas will be reviewed that customers come into contact while shopping. This also includes key retail stores, Carpark (Limited), tenancy mix, website, centre marketing (including social media), external and internal signage, entrances and exits, roads and access, amenities, design, layout, dwell zones, presentation, common areas and seating, tenant feedback and customer feedback. Optional extra: Car park review and observations.

Example of Super Regional to Neighborhood Centres who have booked “Asset and Customer Experience Review” include:

• Castle Towers Castle Hill NSW
• Home Hub Castle Hill - Homemakers Centre NSW / award winning
• Hyperdome Shopping Centre QLD / award winning 2009
• Garden City Toowoomba QLD
• Nundah Village Shopping Centre QLD
• The Barracks Shopping Centre QLD
• Central Lakes Shopping Village QLD
• Robina Town Centre Food Court and Carpark QLD
• Sanctuary Cove Shopping Centre QLD
• Aspley Shopping Centre – now called Robinson Road QLD
• Forest Lakes Shopping Centre QLD
• Goonellabah Village Lismore NSW
• Beenleigh Bulky Good Centre QLD
• Bunbury Forum Shopping Centre – Bunbury, WA
• Channel Court Shopping Centre – Tasmania
• Golden Grove Shopping Centre - South Australia
• Marina Mirage, QLD
• Post Office Square, QLD
• Beaudessert Central, QLD
• Big Top Shopping Centre, Sunshine Coast
• M & A Development Brisbane QLD
• Domain Car Park Sydney NSW
• Belgravia Leisure Centres and gold courses
• Innaloo Event Cinemas Perth QLD
• Centre Point Shopping Centre Tamworth NSW
• Benowa Gardens QLD
• Canberra Centre ACT
• Circle on Cavill QLD
• Greenbank Neighbourhood Shopping Centre QLD - highest selling after makeover 
• Bake House Quarter Sydney NSW
• Calamvale Marketplace, QLD
• The Village - Upper Mount Gravatt QLD
• Forest Hill Chase Shopping Centre Melbourne Victoria
• Westpoint Shopping Centre Blacktown Sydney
• Stockland Burleigh Head and other QLD centre
• Woodgrove VIC
• Watergardens VIC
• Jamberoo, Wollongong NSW
• Kippa-Ring Shopping Centre, Redcliffe QLD

We know shopping centres and have reviewed 25% of Australias Shopping Centres over the past two decades. Call us for free quote 0477 004 441

2. Sales Maximiser Tenant Consult- Tenant Development Visit  

Maximise Your Sales with Our 1:1 Tenant Development Consult

 Achieve optimal business performance for your store with our professional retail consultancy service. Our team provides expert advice and specialised skills to help increase sales, grow your business, and improve in-store presentation.

 The process includes:

• A pre-visit consultation with the center management to discuss key issues and tenant needs;
• In-person consultation with the store owner which include onsite review
• Analysis of sales data and inventory;
• Identification and agreement on actionable steps for improvement, based on the in-store review and consultation;
• Optional monthly or quarterly follow-up for continued success.

The focus is improve turnover so they can pay their rent, run the business with more success and grow the business with success.

We have a proven track record of success, with some tenants experiencing a 40% increase in sales. In 2021/2022, Boom helped one fashion tenant with sales per square metres being ranked 27th in the Centre to #1 in less than six months, outperforming national tenants in sales per square metre! Trust us to boost your sales and drive business growth. We have been assisting Shopping Centre Owners & Businesses since 1995. Contact us for a consultation or speak to us about monthly ongoing visit package to your Centre. 

Boom Retail has worked with tenants globally since 1995 and has experience working with more than 3000+ retailers, food outlets, discount stores and homewares businesses.

3. 1:1 Consults Tenant Coaching - Sales Acceleration 

Transform Your Retail Business with Our Sales Acceleration monthly visits provided by Centre Management & Boom Retail 

 Discover the ultimate solution to maximising your sales and boosting your business performance with our monthly visits program. Our team of experts will work closely with you to deliver a tailor-made package, designed to fit the unique needs of your shopping center and your business. 

 Benefit from:

In-depth training on crucial sales and marketing topics, including digital marketing, customer attraction, store layout, visual merchandising, buying & margin, customer service, store layout and presentation and much more.

Personalised one-on-one consultancy sessions to address specific challenges and opportunities.

Proven strategies to drive sales and growth, with actionable "3x action steps" to implement between visits.

Access to our extensive knowledge and expertise, to ensure your business stays ahead of the competition.

Ready to take your sales to the next level? Enquiry in our Sales Acceleration Program today!

 Each tenant specialises in a different type of product or service, such as specialty items, food, newsagent, gift & home, services, beauty products, cafes and restaurants, discounted merchandise, or fashion items.

This program will provide regular assistance to retailers with training and one-on-one consultancy to improve sales performance. A package will be created to suit the needs and size of your shopping centre that includes:

• training on digital marketing & social media, customer attraction, ranging, presentation, signage, customer service, buying, category management, pricing, basic marketing and store layout;
• one-on-one consultancy session to improve sales, customer attraction or other issues that are identified;
• 3x ‘action steps’ that are agreed upon prior to the next visit; and
• Post meeting: action steps provided to Centre Management or Property Team.

Call us today for a free quote! 0477 004 441

 4. Strategic Marketing Plans 

Comprehensive Marketing & Advertising Solution

Transform your shopping center's marketing game with our comprehensive marketing and advertising service.

We'll help you & your team:

• Establish your brand: We'll work with you to design and implement a cohesive brand strategy that is reflected in your print and digital media, point of sale, and storytelling efforts.
• Master Social Media: Let us help you create and manage engaging content for your social media channels, and optimize your online strategy for maximum impact.
• Drive Marketing Success: Our team of experts will work with you to develop and execute innovative marketing strategies that meet your business goals. We have the experience and skills to coordinate cross-functional teams of writers, graphic designers, and photographers.
• Maximise Sales: We'll provide promotional concepts that help you achieve peak sales performance during key shopping periods and revitalize older assets.
• Empower Your Team: We offer training for new marketing staff to help them understand retail marketing.
• End-to-End Project Support: From idea to launch, we are here to provide marketing support for your one-off projects.

Strategic marketing plans are written for your team to implement with ease and create a return on investment for the owner & businesses within the centre. We are award winning company with International Shopping Centre Maxi Awards, several national advertising awards and create a pratical and easy to use marketing plan for staff to implement within the company.

5. Food Court & National Food Tenants

• Kiosk/cabinet presentation, ticketing, signage, visual merchandising
• Food colour & image optimization for sales
• Food court concept review for optimal sales
• Menu-board signage review & profitability analysis
• Menu design & guest service training
• Social media marketing for food lovers

• Streamline operations: Implement efficient systems for ordering, food preparation, and customer service.
• Offer value menu items: Offer a variety of affordable menu items to attract cost-conscious customers.
• Promote food quality: Highlight the quality and freshness of your ingredients and menu offerings.
• Create a distinctive brand image: Develop a unique brand image and atmosphere to stand out in the crowded QSR market.
• Utilise technology: Adopt technology to improve the ordering and delivery process, and reach customers through digital channels.
• Personalise the customer experience: Offer customized menu options and personalized service to build customer loyalty.
• Optimise menu design: Ensure your menu is visually appealing, easy to read, and promotes your best-selling items.
• Train staff: Invest in staff training to ensure friendly and efficient service.
• Offer takeout and delivery options: Provide takeout and delivery options to reach customers who prefer to eat at home.
• Measure and track performance: Regularly measure and track key performance metrics, such as sales and customer satisfaction, to continuously improve.

 Call us today for a FREE Quote phone 0477 004 441

6. Food Merchandising Workshops

This program helps fresh food retailers, cafés and restaurants: 

• maximise contrasts and sell by pleasing the customer’s eye;
• learn the art of presentation behind glass cabinets;
• understand international display methods;
• develop a retail planogram to guide unmonitored employees;
• with menu-board design and layout secrets for profitability;
• optimise communication zones with imagery and key offers to maximise sales;

This is achieved by:

• conducting a hands-on centre walk-thru to discuss cabinets and displays.
• reviewing product mix and complimentary item placement on display;
• reviewing overall signage including pricing and POP;
• reviewing post-lunch procedure for maximum appeal;
• reviewing props and merchandising containers;
• conducting one-on-one sessions with tenants post-training
• .