Our Services


Asset Review Tenant Development Training Program One-on-One Tenant Training Strategic Marketing & Advertising Service Food Court & National Food Tenant  Food Merchandising Training Better Sales for Entertainment & Leisure Precincts

1. Boom Retail Customer Experience Review & Report / Shopping Centre Review & Reports

How can your dining precinct/property/centre achieve high impact results?

Book and Start with a Boom Retail Customer Experience Review & Report

To find out how customers interact with the environment or not? What are the barriers and how do we fix them? New Concept not working? Aging Cente?

It’s time to reassess/evaluate… the design, the offer, wayfinding and the experience, to drive performance.

A full critique of the shopping environment and review of current design within the shopping centre and how the customer interacts with the entire asset. It will identify weak areas that may prohibit customers from shopping, sales or a positive experience. The objective of the Customer Experience Review is to assist with business planning, attracting new tenants, and help management improve the asset for a competitive advantage. It will also advise on how to:

 The Review will provide:

All areas will be reviewed that customers come into contact while shopping. This also includes key retail stores, tenancy mix, website, centre marketing (including social media), external and internal signage, entrances and exits, roads and access, amenities, design, layout, dwell zones, presentation, common areas and seating. Optional extra: Car park review and observations. 


  1. If you are designing a centre - Predesign Review & Report This includes how to best design for best sales, leasing and better tenant performance through design and best placement. This might include new F&B dining precinct or first stage of the architects’ drawings or new convenience centre. This is best done before everything is locked down. Master planning session and concept development stages are the best stage to be involved.


  1. If you are purchasing a centre – Boom conducts a “Pre-Purchase Review Report” which helps, give the buyer (you) leverage and insight into the real issues. Boom points out the pros and cons of the place and areas for improvement that will need a replacement or challenges for the leasing team. This includes site visit, access, marketing, car park, signage, layout, toilets, tenancy mix, research with customers and tenants, interiors, seating areas, landscaping, access etc. This doesn’t include budgets.


  1. If you have existing centre - Shopping Centre Review Report or Customer Experience Report includes site visit, research, property review, interview tenants, interview customers, signage, toilets, seating areas, car parks, arrival and exit, marketing, tenancy mix, lighting, colour, leasing, and retail gaps, finishes with clear action steps summary section. They are really popular as many managers/owners use them prior to annual budgets, business planning or if they are going to sell their property in the next year. The reports are digital report with photos, key observations and recommendations – easy and simple read. Boom has reviewed 237 shopping centres in all sizes around Australia, NZ and Asia. Prices are based on location and GLA. Please contact us for a free quote.
Some of The Companies we have reviewed 

Some examples of Super Regional to Neighborhood Centres who have booked “Asset and Customer Experience Review” include:
• Westpoint Blacktown NSW
• Castle Towers Castle Hill NSW
• Home Hub Castle Hill - Homemakers Centre NSW / award winning
• Hyperdome Shopping Centre QLD / award winning
• Garden City Toowoomba QLD
• Nundah Village Shopping Centre QLD
• The Barracks Shopping Centre QLD
• Central Lakes Shopping Village QLD
• Robina Town Centre Food Court and Carpark QLD
• Sanctuary Cove Shopping Centre QLD
• Aspley Shopping Centre – now called Robinson Road QLD
• Forest Lakes Shopping Centre QLD
• Goonellabah Village Lismore NSW
• Beenleigh Bulky Good Centre QLD
• Bunbury Forum Shopping Centre – Bunbury, WA
• Channel Court Shopping Centre – Tasmania
• Golden Grove Shopping Centre - South Australia
• Marina Mirage, QLD
• Post Office Square, QLD
• Beaudessert Central, QLD
• Big Top Shopping Centre, Sunshine Coast
• M & A Development Brisbane QLD
• Domain Car Park Sydney NSW
• Belgravia Leisure Centres and gold courses
• Innaloo Event Cinemas Perth QLD
• Centre Point Shopping Centre Tamworth NSW
• Benowa Gardens QLD
• Canberra Centre ACT
• Circle on Cavill QLD
• Greenbank Neighbourhood Shopping Centre QLD - highest selling after makeover 
• Bake House Quarter Sydney NSW
• Calamvale Marketplace, QLD
• The Village - Upper Mount Gravatt QLD
• 140 Creek Street Retail Development
• QCCU Townsville
• Stockland Burleigh Head and other QLD centre
• Woodgrove VIC
• Watergardens VIC
• Jamberoo, Wollongong NSW
• Kippa-Ring Shopping Centre, Redcliffe QLD

over 100 more

We know shopping centres and their customers!

CAll us for free quote 0477 004 441


 2. Sales Maximiser - Tenant Development Visit  

This service will assist tenants with retail consultancy on sales, promotions, marketing, product, buying, layout, sales, and in-store presentation. This is done by providing practical advice, expertise and specialist skills with the aim of creating value, maximising growth or improving the business performance within their store.

This is achieved through:

 3. One-on-One Tenant Coaching - Sales Acceleration 

This program will provide regular assistance to retailers with training and one-on-one consultancy to improve sales performance. A package will be created to suit the needs and size of your shopping centre that includes:

 4. Strategic Marketing & Advertising Service 

This program serves to assist shopping centres in identifying, improving or developing:

5. Food Court & National Food Tenants

This focusses on dining and fresh food precincts providing centres and/or tenants with:

6. Food Merchandising Workshops

This program helps fresh food retailers, cafés and restaurants: 

This is achieved by:

7. Better Sales for Entertainment & Leisure Precincts

This program provides: